Features
Our platform offers a variety of features to help you customize your experience and streamline your business. In this article, we’ll go over some of the key features available to you.
With our platform, you have the ability to customize your SMS and email client notifications. You can choose up to 280 characters for your SMS notifications, allowing you to provide let your clients know what to expect and make sure they’re prepared for their appointment.
Customize Your Available Time Slot Intervals by Service
We understand that every business has different needs when it comes to appointment booking. That’s why we offer the option to choose your preferred time slot interval for your customers. By default, customers can book appointments every 15 minutes, but you have the flexibility to change it to 5, 10, 15, 20, 30, or 60 minute increments on the Edit Service screen. This means you can have different time slots for different services, giving you more control over your schedule.
For example: if some of your artists offer 15 minute consultations and some offer 20 minute consultations, you can let customers book every 15 minutes (12:00, 12:15, 12:30, 12:45, 1:00) for the 15-minute consultation and book every 20 minutes (12:00, 12:20, 12:40, 1:00) for the 20-minute consultation.
You can choose between 5, 10, 15, 20, 30, and 60 minute intervals for each service that you let customers book online.
The default booking interval is 15 minutes for all services.
Here’s where you can set the booking time interval:
And here’s what your customer sees (option to book every 20 minutes):
Optional Shop Email Upon Online Booking
Want to keep your shop in the loop when appointments are booked online? Our platform offers the option to send an optional shop email when an appointment is booked. This can help keep your team informed and on the same page:
Navigate to Shop Information -> General Info and check Email On Appointment Booking:
Enhanced Consent Forms
We’ve added all missing appointment request form question options to our consent forms. This means you can now add long text fields, image uploads, and display only text to your consent forms. This allows for more detailed and customizable consent forms for your clients. See below the various field types you can add to your custom Consent Forms:
Improved Commission Calculations
For businesses with multiple artists, we’ve updated the way commissions are calculated. When there are multiple artists added to the commission box at checkout (Figure 1 below), each artist’s commission on that line item is now their usual commission divided by the number of artists working on the service or selling the product that earned the commission.
For example, if 2 artists are added as commissioned artists to the same tattoo, they will both get half their usual commission.
Inventory Sorting
Managing your inventory just got easier with our new sorting feature. You can now sort your inventory by price, making it easier to keep track of your products and services.
Connect Client Profiles to Transactions
Our platform now offers the ability to connect a client profile to a completed transaction. This allows for better organization and tracking of your clients’ purchases and appointments: Recent Transactions -> Click on a transaction -> Edit:
Filter Only Eligible Artists When Editing Completed Transactions
When adding an artist to a completed transaction, you’ll only see the artists who are eligible to receive commission on that line item’s service. This helps streamline the commission process and ensures that each artist is properly compensated for their work.
Improved SMS Previews
We’ve made some updates to our SMS link previews. Now, instead of seeing “Keep The Fees” in the iOS or Android SMS link preview, your shop name will be displayed. This helps provide a more professional and personalized experience for your clients.
Before it displayed “Tattoo & Piercing Studio Management”
Now it displays your shop name and the name of the consent form, in this case “IconInk Tattoo | Adult Tattoo Release Form” so it’s immediately clear to your customer what the link is for:
Bug Fixes
At some point, you may encounter a bug while using our appointment request forms or booking an appointment. We understand how frustrating this can be, and we are constantly working to improve our platform and fix any issues that may arise. In this article, we will outline the recent bug fixes that have been implemented to ensure a smooth experience for our users.
Fixed “Hide if the answer is empty” option on appointment request forms
One of the recent bug fixes we have implemented is related to the “Hide if the answer is empty” option on our appointment request forms. Previously, this option was causing all uploaded files to be hidden, even if they were not empty. We have now resolved this issue, and the option will only hide files that are actually empty.
Fixed typo on “Artist Commission has been updated” modal
We strive to provide accurate and error-free information to our users. However, we recently discovered a typo on the “Artist Commission has been updated” modal. This has now been fixed, and the modal will display the correct information.
Fixed phone number character limit on appointment booking
Some users were experiencing issues while booking an appointment with a phone number that contained dashes. The phone number character limit was being exceeded, causing the booking to fail. We have now resolved this issue, and phone numbers with dashes will no longer cause any problems.
Fixed rounding issue on SMS receipts
We recently discovered that the total price on some SMS receipts was not being rounded to the nearest penny. This could lead to 3 or more decimal places displayed to the customer on receipts. We have now fixed this issue, and all SMS receipts will display the correct and rounded total price.
Fixed consent form submission with empty age field
Another bug that we have fixed is related to consent forms. Previously, if a user left the Age field empty, the form would not submit, freezing instead of submitting. We have now resolved this issue by notifying the customer if the Age field is missing and disallowing submission without the Age field completed.
We hope these bug fixes have improved your experience on our platform. If you encounter any further issues, please do not hesitate to reach out to our support team for assistance. We are committed to providing the best possible experience for our users and will continue to work on improving our platform.
General Updates
Our recent updates include upgrading our server and web technologies to the latest versions. This means that our systems are running on the most advanced and secure versions available. This not only benefits our company, but also provides a better experience for you and your customers.
By upgrading our technologies, we are able to offer faster loading times, improved performance, and enhanced security measures. This means that you can expect a smoother and more efficient experience when using our platform.
If you have any questions, please don’t hesitate to reach out to our support team by using the support chat in the system or by emailing [email protected]. We are always happy to assist.
Thank you for choosing Keep The Fees and we hope you enjoy the benefits of our latest updates!
